Are you:
This high-energy, interactive program provides you with the tools you need to convey the value of the funeral to families and partner with them to design memorable life tribute events.
Through a combination of small- and large-group discussions, problem-solving and creative collaboration, you’ll leave with fresh approaches and new ideas to transform your arrangement conferences.
You'll also take home comprehensive tools and resources you need to initiate an action plan for your team, including exclusive guidelines from T. Scott Gilligan, NFDA General Counsel; Dr. Jason Troyer and other notable sources!
Space is limited, so be sure to register early!
Please note registrations canceled after May 17 will only be refunded at 50% of registrations fee.
THURSDAY MAY 30, 2019 |
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7:15am - 8:00am |
Registration & Breakfast |
8:00am |
Meeting Starts |
10:00am |
Morning Break |
12:00-12:45 |
Lunch |
2:45 - 3:00 |
Afternoon Break |
4:30 |
Training Ends |
From confidence to creativity, Lacy Robinson, CFSP, is determined to fill your professional arranger’s toolbox with everything you need to create memorable life celebration events. As the NFDA director of member development, Lacy specializes in developing and facilitating educational programs to help members provide excellence in customer service to families and adapt to changing business needs.
Prior to joining NFDA, Lacy was Director of Professional Development for Aurora Casket Company, Inc. She is a licensed funeral director and embalmer, certified funeral celebrant, and a certified member of the Academy of Professional Funeral Service Practice (APFSP). She is a graduate of Georgetown College and Mid-America College of Funeral Service.
As an active member of the Bluegrass Toastmasters Group, Lacy has achieved the designation Competent Communicator. She also serves on the Board of Trustees for the Academy of Professional Funeral Service