This course introduces and reinforces best practices for every bereavement sector employee who engages with client families in arrangement meetings.
The need for exceptional customer service and care are becoming more and more apparent in our profession, and increasingly funeral and cemetery operators are recognizing how impactful it can be to invest in a program that enables their team to feel equipped to deliver exceptional client care in the arrangement process.
The Trusted Advisor Certification Program is a one day training program which is proven to engage professional team members by invigorating and energizing their passion in unique and innovative ways. It’s designed for funeral and cemetery professionals, in both at-need and pre-need settings.
For information on how to register please click the details tab below.
To register or for more information please click below:
CLICK TO REGISTER OF FOR MORE INFORMATION |
To register or for more information please click below:
CLICK TO REGISTER OF FOR MORE INFORMATION |
Participants are encouraged to bring along a pen, pad of paper, laptop/tablet, etc. Examples of objections you have faced in the past would also be beneficial.