This course introduces and reinforces best practices for every bereavement sector employee who engages with client families in arrangement meetings.
The need for exceptional customer service and care are becoming more and more apparent in our profession, and increasingly funeral and cemetery operators are recognizing how impactful it can be to invest in a program that enables their team to feel equipped to deliver exceptional client care in the arrangement process.
The Trusted Advisor Certification Program is a one day training program which is proven to engage professional team members by invigorating and energizing their passion in unique and innovative ways. It’s designed for funeral and cemetery professionals, in both at-need and pre-need settings.
Feedback from the sessions is always positive and operators and participants share how impactful the training was.
Registration Fees (includes Trusted Advisor Workbook and access to certification exam)