Funeral Director/Location Manager - Lahaie & Sullivan Cornwall Funeral Home, Cornwall


JOB OPPORTUNITY

Funeral Director/Location Manager

Lahaie & Sullivan Cornwall Funeral Home

Cornwall, Ontario

The successful candidate will be responsible for managing all aspects of this location. Flawless execution standards combined with a thorough understanding of our customer base are essential to success in this position. The successful candidate will be responsible for directing and guiding all staff and ensuring that the facilities and equipment are well maintained and functional at all times. 

JOB RESPONSIBILITIES

Financial Management

 Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.

 Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

Operations

 Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.

 Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.

 Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

 Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

People Development

 Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

 Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays career advancements.

 Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

MINIMUM Requirements

Education

• High School Diploma or equivalent required

• Location Manager requires Ontario Funeral Director Licensure (Class 1)

 

Experience

• At least five (5) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition

 

Knowledge, Skills and Abilities

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including mail, word, excel, & power point 

Please send your resume and a cover letter describing why you are the right candidate for this position by August 17, 2022 5:00 PM to Jeffrey Derochie at Jeffrey.derochie@dignitymemorial.com

I would like to thank all applicants in advance for their interest. Only those candidates selected for this opportunity will be contacted for an interview